Why people avoid the contact center
If you’re like me, you probably hate calling contact centers.
Quadient Enriches Customer Communication Cloud Solution with Acquisition of Intelligent Form Technology
Quadient (Euronext Paris: QDT), a
Quadient Accelerates Growth with Expansion of Cloud Solutions in Japan and the UK for Clients with Data Sovereignty Needs
Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces it
Quadient Invests in Artificial Intelligence Capabilities Leveraging Microsoft Azure AI Services to Power up its Cloud Platform
Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces the integration of its
Quadient Inspire Enhances Correspondence Workflows for Pacific Life
Pacific Life chose Quadient Inspire as a single robust CCM platform that could transform workflow for on-demand correspondence.
Lincoln Financial Group achieves audacious ambitions with Quadient Inspire
Lincoln Financial Group set ambitious goals for a digital transformation strategy that would ultimately improve customer experience for their 17 million clients as well as internal employees. Quadient® Inspire was chosen as one of the foundational components of the platform to drive electronic communications.
PacificSource expedites migration from legacy technology with Quadient InspireXpress
When PacificSource selected Quadient Inspire for its Customer Communications Management solution, the company had 14 years’ worth of legacy processes, templates, and content blocks to rationalize and migrate to the new system. Utilizing InspireXpress gave PacificSource the confidence to migrate their legacy technology to Quadient Inspire smoothly and quickly.
Customer Communications: An Integral Part of Enterprise Architecture
Customer Communications Core to Enterprise Architecture
In today’s hyper-connected world, customers expect timely communications and instant access to information.
What is CCM? A crash course for beginners
We all know that companies compete today based on customer experience.