Finding the AI sweet spot for customer communications with the new EU AI Act
The European Union’s (EU) landmark AI Act, recently passed by the European Par
Hilti leverages Quadient’s Customer Journey Mapping for exceptional customer experiences
Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.
Urgent update for 2024: Essential email security practices for compliance
As we enter 2024, the email landscape is undergoing significant transformations, making it crucial for senders to adapt to new security requirements swiftly.
Quadient helps Cafcass deliver major transformation in frontline services for children and families
Download this case study to learn how Quadient provided a solution to the Child and Family Court Advisory and Support Service.
How to Fine Tune Your Customer Journey Mapping
When an organization has a client base that is composed of multiple generations it’s easy to make assumptions about the desires and wants of each generation based on generalities.
Journey Mapping Has Evolved. Are You Keeping Up?
The path in which customers engage with companies is no longer a linear one —it’s constantly changing.
Quadient utilizes its own CXM portfolio to win over talent
Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow. HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalized, automated communications leveraging customer journey mapping and emotion scoring.
12 RFP answers you need before signing your SaaS CCM contract
You’re overhauling CCM, investing in customer communications solutions to transform customer exp
