How Insurance Companies Can Decide on Which CX Metrics to Use
Selecting and keeping track of the right Customer experience (CX) KPIs is important.
European Insurance Industry Must Prepare to Guide Increasing Number of Customers through Natural Disaster Claims, Quadient Warns
Reading, UK — As climate change starts to have an impact on the continent, European insurers cannot ignore the need to be ready for the effect on their custom
Quadient Brings Personalized Customer Experience Solutions to DigIn 2019
Quadient, the award-winning leader in Customer Communications Management (CCM), will be speaking and exhibiting at DigIn 2019, held May 29-31 in Austin, TX.
Solving the Mystery: How Insurers Can Overcome Common Challenges of Implementing a Great CX Strategy
According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than
Insurers Can See The Future. So, What’s Holding Up The Party?
Insurers are still playing catch-up with the needs and expectations of today’s digital savvy customers.
Why Insurance Companies Need to Mind the Gaps When it Comes to Customer Experience
Anyone who has ever had to make an insurance claim knows that even when it’s a minor claim it’s an inconvenience.
Why Insurance Companies Should Put Quadient At The Top Of Their Consideration List
Is the insurance company you work for in the process of assembling a shortlist of potential Enterprise Content Management (ECM) and Customer Communications Management (CCM) solutions?
Insurance Companies Face An Amazonian Threat – But Does It Demand A Herculean Reaction?
These are potentially trying times for the insurance industry.