Customer Communications: Your most overlooked superpower in Accounts Receivables

Customer Communications: Your most overlooked superpower in Accounts Receivables
How different is your business today, compared to 12 months ago? For many of you, it’s likely very different. Customers are not coming into your place of business nearly as often, if at all. Collecting cash has become more challenging. The need for new ways to transact is driving change. Your ability to respond to changing market conditions and events, and then communicate those changes, is critical to survive. Some of you have up-ended your entire business model to meet new market demands, while others are optimising existing processes.

Quadient AR connects StackAdapt's customer information into a centralised accounts receivables platform

Quadient AR connects StackAdapt's customer information into a centralised accounts receivables platform
StackAdapt is the #1 programmatic native advertising platform, helping North America’s most exceptional digital marketers accelerate customer engagement and acquisition. StackAdapt had limited transparency across their customer base due to customer data sitting in disparate systems. This impacted efficiency and made it challenging to resolve customer requests and provide a positive experience. This issue was compounded by a lack of automation, meaning every customer communication had to be managed manually.

Jumio centralized their data with Quadient AR

Jumio centralized their data with Quadient AR
Jumio is an online mobile payments and identity verification company that provides card and ID scanning validation products for mobile and web transactions. Jumio’s expanding collections portfolio was difficult for their lean Accounts Receivables team to manage. 20% of the team’s time was spent manually contacting customers and the organization recognized the need for an automated solution. The challenge was finding a solution that would integrate seamlessly with their existing ERP and tech stack to drive immediate benefits and ensure business continuity.