NAVIGATING THE NEW REGULATORY LANDSCAPE: INTEGRATING COMPLIANCE INTO YOUR OMNICHANNEL STRATEGY
Creating an exceptional customer experience is the modern battleground for winning the hearts, minds, and dollars of consumers. They expect every company they do business with to behave like their favorite technology brands, providing experiences that are fast, easy, and convenient.
Customers no longer associate brands with the way they do business, online or offline. They see the brand as a single entity. It may well have traditional brick and mortar locations, but it's equally, if not more, important that it be accessible by phone, mobile, web, etc. In other words, customers expect brands to be omnichannel. Industries like financial services, telecom, and utilities, throttled by regulations, legacy technology, and organizational/data silos, need to pay particular attention to the omnichannel imperative.
The introduction of new regulations around data privacy, security, and accessibility has resulted in a significant shift in the business landscape. Organizations often feel overwhelmed by the growing number of laws and regulations they must comply with and experience a negative impact on business results when internal processes are not optimized to support these changes.
This paper uncovers how organizations around the world are using next-generation customer communications management (CCM) platforms to create and deliver regulatory-compliant, personalized omnichannel communications, as a team. The right CCM platform enables all stakeholders, including the Compliance Officer (and their team), to participate in the communication creation process to ensure that the output meets the industry requirements - and still speed time-to-market.
By downloading it, you'll learn:
- The role of the compliance office
- What needs compliance oversight?
- Why presentation cannot be overlooked
- How you can be 'audit-ready'
- How you can prepare your organization to easily adapt to new regulations as they come
Download the complimentary white paper to learn more by completing the form fields provided.
