CallRevu reduces paper checks by 50% with Digital Optimization

INDUSTRY: Software

CallRevu is an automotive company that offers phone process measurement services. CallRevu and its solution, CallRevu360, serves thousands of dealers with one objective: to ensure that every call to a dealership is a positive experience.

“Quadient AR’s Digital Optimization team works with us to move customers from paper to electronic payments. They help us send messages to customers information them of the speed and security benefits. This has enabled us to lower DSO and improve customer experience.”

CHALLENGE

CallRevu’s customer base doubled via an acquisition, putting immense pressure on AR. In an industry that has traditionally relied on manual finance processes and paper check payments, this delayed AR turnover and increased days sales outstanding (DSO).

“Our business works directly with automotive companies, and many are reluctant to adopt new technologies. They like to maintain a paper trail for each transaction and want to ensure that they’re secure.”

SOLUTION

• Quadient AR’s Digital Optimization Team (DOT) onboarded customers to a digital payment process.
• Automated communications with an invitation to switch to digital payments were sent each time a customer made a check payment.
• Talking points were established so that CallRevu’s team could explain the benefits of digital payments and the platform’s self-service payment portal to customers.
• A “pay now” link has been added to invoices, enabling customers to easily make online payments via the portal.

RESULTS

• Paper checks were reduced by 50%.
• DSO reduced by 9 days, despite the company’s customer base doubling.
• Manual processes were eliminated, reducing employee workload.
• Customer experience was improved through flexible self-service capabilities.