The CX Imperative - How Northwestern Mutual recharged their customer communications approach

Northwestern Mutual has been in business for 160 years, and this year they have been recognized as one of the world’s most admired life insurance companies under various categories, including in the category of quality of products and services. This is no easy feat and comes from how they have been successfully working across their business to create best-in-class communications by setting up a responsive, flexible, and digitally-enabled communications infrastructure. 

Join this fireside chat as Rajat Goon, Client Communications and Delivery, and Roberto Matus, Client Communications Senior Engineer share how Northwestern Mutual is tackling communications challenges within their business, their journey in identifying the right solution, and how their communications are evolving to solve both business and insured’s needs.

The speakers:

Andi Dominguez, Principal Global Insurance & Healthcare, Quadient

As Quadient’s Principal for Global Insurance and Healthcare, Andi Dominguez is responsible for capturing global market insights through research and in consultation with industry analysts, leaders, and customers to drive innovations based on communication next-practices, consumer trends, and technology advances within the global insurance, life, and health markets. Andi is also responsible for driving Quadient’s insurance and health vertical activities including go-to-market, thought leadership, enablement, and growth efforts.

Roberto Matus, Client Communications Senior Engineer, Northwestern Mutual

Roberto Matus a senior Engineer at Northwestern Mutual, has dedicated 23 years in Client Communication Technology. He has led and implemented many migrations from legacy to modern CCM tools in all the industry verticals.

Rajat Goon, Client Communication and Delivery, Northwestern Mutual