Quadient® InspireXpress
A content-first approach

Quadient helps companies create a nimble, effective, and unified omnichannel-native customer communications infrastructure to improve the customer experience. Our powerful migration tools and proven methodologies apply artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to the time-consuming problem of retiring legacy CCM systems, saving thousands of person-hours.
Our content-first approach analyzes, processes, and optimizes new communications from your existing communication output at incredible speeds using Artificial Intelligence (AI) technology in concert with other technologies.
Content extraction & mining
InspireXpress begins by reading thousands, or even millions, of pages, looking to extract reusable content, identify variables within text, and discern underlying patterns within your communication portfolio. Ultra-high-volume comparisons examine any (and all) types of output, regardless of the technology. This means that your communications, whether they are AFP, PDF, PCL, email, or HTML, are cross compared, mined for content, and used to regenerate a more efficient communications portfolio.


Consolidation & organization
When completed, InspireXpress creates a library of extracted content (blocks of text, headings, images, etc.) that are ready to be renamed, organized, and optimized. The AI consolidates the content into the right applications to form the foundation of your future communication strategy. The AI recursively reprocesses the content of every communication to present options for more efficient organization.
Deploy your way, scale endlessly
Quadient understands that your deployment options are driven by your existing IT policies, not the demands of the technology companies that you do business with. Quadient Inspire offers flexible implementation options, including on-premise, hybrid, and cloud solutions to match your initial needs, internal policies and limitations, and ultimate business aspirations, regardless of the size of your organization.

Migrate without pain
Working with Quadient isn’t just about the power of the new solutions you’ll receive, it’s about the easing the transition away from the old solutions you no longer need. Our powerful migration technology applies artificial intelligence, machine learning, and natural language processing to the time-consuming problem of retiring legacy systems across all channels, saving thousands of person-hours and offering you previously unseen insights into your existing customer-facing communications.
Relieve the constant pressure on IT and meet consumer demands by empowering business users to make changes to customer communications quickly and easily in a safe, customizable, and controlled environment. Quadient Inspire’s synchronized omnichannel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval.

Increase agility, reduce risk
Tired of lengthy email chains discussing potential content changes? Sick of bottlenecks caused by breakdowns in manual approval processes? Reduce compliance risk and improve efficiency by enabling compliance, legal, IT, and line-of-business teams to collaborate throughout the communications creation and approval process. Changes for all channels are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required. The advanced and fully customizable approval technology in Quadient Inspire allows you to share, route, approve and track documents and changes with a full audit trail.
Elevate the customer experience, improve market share
Make onboarding quick and convenient with digital forms that are pre-populated with your customers’ data. Add dynamic elements to complex communications to make it simple for your customers to sort through important information with interactive charts, graphs, and sliders. Leverage customer data to position upsell and cross-sell promotions tailored to your customers’ unique needs.
Case study
BMO: Digital Transformation in Personal banking

Take action to improve the customer journey
Inspire Journey enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level. Internal stakeholders easily collaborate and share ongoing feedback within the tool, so improvements can be made in real-time.
Powerful archival and retrieval for improved customer experience and compliance
Quadient Archive & Retrieval is a high-performance, highly scalable technology that enables you to meet today’s compliance standards and improve customer experience by providing quick access to historical documents and data across all channels.

Quadient Named A Leader in the IDC Marketscape: Worldwide Cloud CCM 2022 Vendor Assessment
After rigorous evaluation, Quadient is proud to have been named a Leader for the second time in a MarketScape addressing the CCM market! As a token of our appreciation for this esteemed recognition, we are offering complimentary access to the report.
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