Centralize systems
Seamlessly integrate enterprise data and systems to create personalized communications that deliver a consistent experience across channels.
Increase agility
Empower your line of business, communication, and CX teams to collaboratively create compliant batch and 1:1 communications with little to no IT support.
Speed transformation
Reduce migration time and effort by 90% with AI-driven migration technology and scalable deployment options across any premise.
Exceed expectations
Capture customer loyalty with industry-leading omnichannel orchestration and journey mapping capabilities that enable CX transformation.
Inspire Flex: the world's most powerful omnichannel CCM solution
Inspire Flex has transformed the customer experience of thousands of companies worldwide. Flexible enough to handle the most complex, high-volume production jobs of regulatory-driven industries while delivering hyper-personalized, dynamic digital interactions across channels, the solution enables an integrated communications approach that meets customer expectations for journey-centric experiences.
Unifying siloed channels, teams, and systems, Inspire Flex improves customer satisfaction and loyalty by providing a seamless, omnichannel journey of connected communications tailored to customers' unique preferences and behaviors.
Realize new CX possibilities
Inspire Flex Release 16: Realize the possible
The latest release of Inspire Flex (R16) expands the power, versatility, and scale of Flex to unlock a world of new customer experience (CX) possibilities. Offering a range of new cloud deployment options, connectors and APIs, and ways for business users to intelligently manage content design and creation—R16 enhances the end-to-end user experience while increasing communications quality, clarity, and responsiveness.
Design visually engaging emails in minutes, effortlessly assemble complex contracts with 100-1000+ page counts, and enable event-triggered omnichannel interactions without any coding. R16 brings your boldest CX ambitions into reach.
Streamline the complete CCM lifecycle
Inspire Flex is the only fully integrated, end-to-end CCM solution. From design to delivery to tracking and archival—Inspire Flex streamlines all aspects of the customer communications management lifecycle. The core components of Inspire Flex work together out of the box and integrate with enterprise systems to accelerate the creation of personalized, omnichannel customer communications.
Eliminate single-point channel solutions and siloed CCM systems with a robust platform that brings the entire process into a centralized environment.
Inspire Flex supports:
Deliver dynamic digital experiences
Quadient Inspire Digital Advantage is a digital experience design application that integrates with Flex to simplify the creation, hosting, and deployment of dynamic digital interactions that engage customers with personalized content in real-time. Test your interactive mobile and web experiences using Flex's omnichannel preview feature, then deploy your app content directly from Digital Advantage.
Enhance digital experiences with interactive elements, such as:
Effortlessly achieve cloud modernization
Realize the full power of Inspire Flex in the cloud without any strain on IT.
Inspire Flex-as-a-Managed Service (IFAMS) is a turnkey managed service offering that brings Inspire Flex into a hosted, dedicated cloud instance configured to your exact business needs. Combining expert management with the world's first CCM-optimized Industry Cloud Platform, IFAMS eliminates the time, risk, and expense of in-house infrastructure and platform management. Realize peace of mind knowing your solution is running at peak performance and leveraging the newest features.
Flex-as-a-Managed Service provides:
- Cloud migration and hosting
- Infrastructure management
- Platform management
- Networking and security
- Patches, upgrades, etc.
Key Capabilities
Design
Create accessible templates for all channels, including complex print communications featuring dynamic charts and fully branded HTML5 emails, from a single drag-and-drop design interface. Build engaging content and preview display across channels.
Compose
Define variable data template logic and integrate data feeds from multiple sources to automate the dynamic composition of personalized digital and print communications for on-demand, high-volume batch, or interactive output.
Personalize
Bring templates into the collaborative authoring and editing environment of Inspire Interactive, a Flex component that allows business users to personalize template content via a guided editing workflow that enforces brand and compliance rules.
Deliver
Deliver across email, mobile, web, and print channels according to your channel preference rules. Custom delivery workflows can also be enabled via omnichannel orchestration, which allows events to drive real-time delivery path optimizations.
Archive & Retrieve
Quadient Archive & Retrieval (QAR) ensures compliance with regulatory data retention and audit requirements by providing instant access to historical communications and data. Empower service teams with comprehensive customer interaction histories.
Recognized as an Industry Leader
Related solutions
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Inspire QAR
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The only fully integrated, any-premise enterprise CCM solution
Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.
