Quadient Inspire Flex
Centralize systems
Seamlessly integrate enterprise data and systems to create personalized communications that deliver a consistent experience across channels.
Increase agility
Empower your line of business, marketing, and CX teams to collaboratively create compliant batch and 1:1 communications with little to no IT support.
Speed transformation
Reduce migration time and effort by 90% with AI-driven migration technology and scalable deployment options across any premise.
Exceed expectations
Capture customer loyalty with industry-leading omnichannel orchestration and journey mapping capabilities that enable CX transformation.
Inspire Flex: the world's most powerful omnichannel CCM solution
Inspire Flex has transformed the customer experience of thousands of companies worldwide. Flexible enough to handle the most complex, high-volume production jobs of regulatory-driven industries while delivering hyper-personalized, dynamic digital interactions across channels, the solution enables an integrated communications approach that meets customer expectations for journey-centric experiences.
Unifying siloed channels, teams, and systems, Inspire Flex improves customer satisfaction and loyalty by providing a seamless, omnichannel journey of connected communications that reflect customers' unique preferences and behaviors.
Realize new CX possibilities
Inspire Flex Release 16: Realize the possible
The latest release of Inspire Flex (R16) expands the power, versatility, and scale of Flex to unlock new customer experience (CX) possibilities. Offering a range of new cloud deployment options, connectors and APIs, and ways for business users to intelligently manage content design and creation—R16 enhances the end-to-end user experience while increasing communications quality, clarity, and responsiveness.
Design visually engaging emails in minutes, effortlessly assemble complex contracts with 100-1000+ page counts, and enable fully automated, event-triggered omnichannel interactions without any coding.
Streamline the complete CCM lifecycle
Inspire Flex is the only fully integrated, end-to-end CCM solution. From design to delivery to tracking and archival—Inspire Flex streamlines all aspects of the customer communications lifecycle. The core components of Inspire Flex work together out of the box and integrate with enterprise applications and legacy CCM systems so that existing templates and data can be leveraged to rapidly create personalized, omnichannel customer communications.
Inspire Flex supports:
Deliver dynamic digital experiences
Quadient Inspire Digital Advantage is a digital experience design application that integrates with Flex to simplify the creation, hosting, and deployment of dynamic digital interactions that engage customers with personalized content in real-time. Test your interactive mobile and web experiences using Flex's omnichannel preview feature, then deploy your app content directly from Digital Advantage.
Enhance digital experiences with interactive elements, such as:
Key Capabilities
Design
Create accessible templates for all channels from a single drag-and-drop design interface, including complex print communications featuring dynamic charts and HTML5 emails. Build engaging content and preview display across channels.
Compose
Easily define advanced variable data template logic and integrate data feeds from multiple sources to automate the dynamic composition of digital and printed communications for on-demand, high-volume batch, or interactive output.
Personalize
Bring templates into the collaborative authoring and editing environment of Inspire Interactive, a Flex component that allows business users to personalize template content via a guided editing workflow that enforces brand and compliance rules.
Deliver
Deliver across email, SMS, and print channels according to your channel preference rules. Custom delivery workflows can also be enabled via omnichannel orchestration, which allows events to drive real-time delivery path optimizations.
Archive & Retrieve
Quadient Archive & Retrieval (QAR) ensures compliance with regulatory data retention and audit requirements by providing rapid access to historical communications and data. Empower teams with comprehensive customer interaction histories.
Seamlessly achieve cloud modernization
Realize the full power of Inspire Flex in the cloud without any strain on IT.
Inspire Flex-as-a-Managed Service (IFAMS) is a turnkey managed service offering that brings Inspire Flex into a hosted, dedicated cloud instance configured to your business needs. Combining expert management with an Industry Cloud Platform, IFAMS eliminates the time, risk, and expense of in-house infrastructure and application management. Keep your solution operating at peak performance while ensuring access to the latest innovation.
Flex-as-a-Managed Service provides:
- Cloud migration and hosting
- Infrastructure management
- Application management
- Security and monitoring
Extend the power of Inspire Flex
Take the power of Inspire Flex to the next level with plug-ins and connectors that allow you to seamlessly integrate the capabilities of enterprise and third-party applications. Elevate your customer communications with additional forms of interactivity and data-driven personalization, including:
- Interactive Personalized Videos: Create a memorable member experience, reduce contact center call volume, and improve understanding of complex products and documents with Interactive Personalized Videos through our partnership with BlueRush, an interactive personalized video platform.
- Intelligent Forms: Modernize your forms processes with Inspire i-Forms, enabling process owners to convert business rules into digital forms that integrate with Inspire to automate data processing and trigger personalized communications.
- Salesforce Connection: Maximize your investment in Salesforce® by enabling your CRM data to directly feed into Inspire customer communications and journey mapping for enhanced communications personalization and rich journey mapping with total touchpoint capture and quantifiable metrics.
- E-signatures: eSign documents and collect signatures in seconds without leaving Inspire. The Inspire Interactive template authoring component integrates with a variety of signature applications, including DocuSign, to advance digital transformation and accelerate contract execution.
- Insurance Core Systems Integration: Connect critical processes to omnichannel communications output for a timely and contextual member experience. Inspire integrates with popular billing, policy, and claims platforms, including Guidewire and Duck Creek to align operations with member communications.
Quadient named Leader in the IDC MarketScape: Worldwide Cloud CCM 2022 Vendor Assessment
Quadient is proud to have been named a Leader for the second time in a MarketScape assessing the CCM market! To share this critical market research, we're offering complimentary report access.
Related solutions
Inspire Evolve
Cloud-based SaaS customer communications built for the future.
Inspire iForms
Create intelligent forms that collect, validate, and communicate business-critical information.
Inspire QAR
Automatic archival and rapid retrieval of all communications and data.
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The only fully integrated, any-premise enterprise CCM solution
Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.
