Quadient Inspire Flex
Centralize systems
Seamlessly integrate enterprise data and systems to create personalized communications that deliver a consistent experience across channels.
Increase agility
Empower your line of business, marketing, and CX teams to collaboratively create compliant batch and 1:1 communications with little to no IT support.
Speed transformation
Reduce migration time and effort by 90% with AI-driven migration technology and scalable deployment options across any premise.
Exceed expectations
Capture customer loyalty with industry-leading omnichannel orchestration and journey mapping capabilities that enable CX transformation.
The world's most powerful omnichannel CCM solution
Inspire Flex has transformed the customer experience of thousands of companies worldwide. The solution is flexible enough to handle the most complex, high-volume production jobs involved in regulatory-driven communications, while also delivering dynamic digital interactions that power real-time engagement in the context of the customer journey. These communications are holistically managed in your deployment environment of choice, whether that be a public cloud, private cloud, hybrid, or industry cloud platform as a managed service.
Unifying siloed channels, teams, and systems, Inspire Flex helps organizations increase customer satisfaction and loyalty by providing a seamless, omnichannel journey of connected communications that speak to individual needs.
Innovation that unlocks new possibilities
Inspire Flex Release 16: Realize the possible
The latest release of Inspire Flex (R16) expands the power, versatility, and scale of Flex to unlock new customer communication possibilities. Offering new cloud deployment options, connectors and APIs, and ways for business users to better manage content design and creation—R16 enhances the end-to-end user experience.
Design visually engaging emails in minutes, effortlessly assemble complex contracts with 100-1000+ page counts, and enable fully automated, event-triggered omnichannel interactions without any coding. R16 puts you on the leading-edge of CCM innovation.
The only end-to-end CCM solution
Inspire Flex is the only fully integrated, end-to-end CCM solution. From design to delivery to tracking and archival—Inspire Flex streamlines all aspects of the communications lifecycle into a single, unified platform. The core components of Inspire Flex work together out of the box and integrate with the most complex systems and legacy applications, making it easy to leverage existing templates and data to rapidly create personalized, omnichannel customer communications.
Quickly develop and deploy integrated online and mobile experiences
Quadient’s Inspire Digital Advantage solution allows you to quickly create interactive, highly individualized mobile and web experiences from one intuitive interface. Quickly test your mobile applications using Quadient’s unique omnichannel preview, then deploy your mobile website and app content directly from Digital Advantage.
Key Capabilities
Design
Inspire Flex’s Designer UI offers the flexibility to create, personalize, manage, and publish even the most complex, regulated communication templates, including documents with thousands of pages and complex tables and charts.
Personalize
Easily define variable data template logic and integrate a variety of data sources to automate the composition of digital and printed communications for on-demand, high-volume batch, or interactive output.
Deliver
Deliver email, SMS, WhatsApp, web, and printed communications according to customers' channel preferences, with an omnichannel orchestration capability that automatically attempts redelivery to the next best channel in the case of delivery failure.
Transform to digital
Embed communications directly into your existing digital platforms to generate responsive communications and forms. Inspire's Digital Advantage solution allows you to quickly develop and deploy mobile and web experiences.
Archive & retrieve documents
Quadient Archive & Retrieval (QAR) helps you comply with changing government and industry regulations, such as GDPR, HIPAA, and CCPA, by providing rapid access to historical documents, communications, and data. Seamlessly integrating with Flex, QAR is built to handle the large output volumes and document formats of a typical CCM environment. By uniting QAR with Flex, businesses can address the last mile of customer communications as a truly end-to-end solution.
Managed services
Inspire Flex-as-a-Managed Service (IFAMS) is a premium, turnkey service that brings the full power of Inspire Flex into a hosted, dedicated cloud instance. configured to your needs. The service removes the hassles of infrastructure and application management, allowing you to realize the benefits of the world's most powerful omnichannel CCM solution, without any resource strain on internal IT teams. Let Quadient Inspire product experts get you to value quicker and reduce the total cost of ownership.
Robust, holistic interaction history reduces risk
Quadient’s Archive & Retrieval capability helps you maintain compliance with changing government and industry regulations by storing your historical communications for auditing purposes and future referencing at all stages of the customer lifecycle.
Extend the power of Inspire Flex
Take the power of Inspire Flex to the next level with plug-ins and connectors that allow you to seamlessly integrate the capabilities of enterprise and third-party applications. Elevate your customer communications with additional forms of interactivity and data-driven personalization, including:
- Interactive Personalized Videos: Create a memorable member experience, reduce contact center call volume, and improve understanding of complex products and documents with Interactive Personalized Videos through our partnership with BlueRush, an interactive personalized video platform.
- Intelligent Forms: Modernize your forms processes with Inspire i-Forms, enabling process owners to convert business rules into digital forms that integrate with Inspire to automate data processing and trigger personalized communications.
- Salesforce Connection: Maximize your investment in Salesforce® by enabling your CRM data to directly feed into Inspire customer communications and journey mapping for enhanced communications personalization and rich journey mapping with total touchpoint capture and quantifiable metrics.
- E-signatures: eSign documents and collect signatures in seconds without leaving Inspire. The Inspire Interactive template authoring component integrates with a variety of signature applications, including DocuSign, to advance digital transformation and accelerate contract execution.
- Insurance Core Systems Integration: Connect critical processes to omnichannel communications output for a timely and contextual member experience. Inspire integrates with popular billing, policy, and claims platforms, including Guidewire and Duck Creek to align operations with member communications.
Quadient named Leader in the IDC MarketScape: Worldwide Cloud CCM 2022 Vendor Assessment
Quadient is proud to have been named a Leader for the second time in a MarketScape assessing the CCM market! To share this critical market research, we're offering complimentary report access.
Related solutions
Inspire Evolve
Cloud-based SaaS customer communications built for the future.
Inspire iForms
Create intelligent forms that collect, validate, and communicate business-critical information.
Inspire QAR
Automatic archival and rapid retrieval of all communications and data.
Contact us
The only fully integrated, any-premise enterprise CCM solution
Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.
