Quadient Inspire Flex
Centralize systems
Seamlessly integrate enterprise data, applications, and legacy CCM systems to create personalized communications delivered across all channels.
Enhance customer experience
Empower your communications teams to create compliant 1:1 and batch communications in minutes with little to no IT support.
Speed digital transformation
Reduce migration time and effort by 90% with rapid AI migration technology and scalable deployment across any premise.
Exceed customer expectations
Strengthen loyalty with new release features that enhance communications design, clarity, and relevancy within the omnichannel journey.
The world's most powerful omnichannel CCM solution
Quadient’s enterprise CCM solution, Inspire Flex, has transformed the customer experience of thousands of companies around the world. Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage, and deliver personalized, compliant content across all channels. It all happens from one easy-to-use platform that eliminates siloed workflows and reduces the need for IT.
Manage less—transform more
Quadient Inspire Flex – Release 16
The latest release of Inspire Flex (R16) expands the power, versatility, and scale of every core Flex component to unlock new customer communication possibilities. Offering an expanded portfolio of cloud deployment options, new connectors and APIs, and greater business user control over content design and creation—R16 enhances the end-to-end user experience. Realize a bold CX vision with leading-edge capabilities that empower you to manage less and transform more.
The only end-to-end CCM solution
Inspire Flex is the only fully integrated, end-to-end CCM solution. From design to delivery to tracking and archival—Inspire Flex streamlines all aspects of the communications lifecycle into a single, unified platform. The core components of Inspire Flex work together out of the box and integrate with the most complex systems and legacy applications, making it easy to leverage existing templates and data to rapidly create personalized, omnichannel customer communications.
Complimentary report: 2023 SPARK Matrix for CCM
Key Capabilities
Design
Inspire Flex’s Designer UI offers the flexibility to create, personalize, manage, and publish even the most complex, regulated communication templates, including policies with 100-1,000+ pages.
Customize
Leverage base templates to create and customize human-centric communications. Empower business users to manage content and personalization in a controlled environment that ensures compliance.
Produce
Easily integrate multiple data sources to generate personalized digital and printed communications for on-demand, high-volume batch, or interactive output.
Deliver
Deliver email, SMS, and WhatsApp messages all via Flex and empower users to manage channel preference rules. If delivery to the primary channel fails, Flex's omnichannel orchestration capability automatically attempts redelivery on alternate channels to meet compliance mandates.
Transform to digital
Embed communications directly into your existing digital platforms to generate responsive communications and forms that automatically adapt for optimized viewing.
Managed services
Quadient Managed Services (QMS) gives customers the full power of Inspire Flex, while removing the hassle of managing the application or its infrastructure. With QMS, you benefit from the world's most intelligent CCM solution—without any heavy lifting. Free IT for other business initiatives and let certified Quadient experts get you to value quicker.
Robust, holistic interaction history reduces risk
Quadient’s Archive & Retrieval capability helps you maintain compliance with changing government and industry regulations by storing your historical communications for auditing purposes and future referencing at all stages of the customer lifecycle.
Seamless integrations that extend the power of Inspire Flex
Take the power of Inspire Flex to the next level with plug-ins and connectors that allow you to integrate the unique capabilities of enterprise and third-party applications. Elevate your customer communications with additional forms of interactivity and personalization, including:
- Intelligent Forms: Modernize your forms processes with Intelligent Forms (i-Forms) by Daylight, an intelligent forms creation platform that enables process owners to convert business rules into digital forms that integrate with Inspire to automate data processing and trigger personalized communications.
- Interactive Personalized Videos: Create a memorable customer experience, reduce contact center call volume, and improve understanding of complex products and documents with Interactive Personalized Videos through our partnership with BlueRush, an interactive personalized video platform.
- Salesforce Connection: Maximize your investment in Salesforce® by enabling your CRM data to directly feed into Inspire customer communications and journey mapping for enhanced communications personalization and dynamic customer journey mapping with quantifiable metrics.
- E-signatures: eSign documents and collect signatures in seconds without leaving Inspire. The Inspire Interactive template authoring component integrates with a variety of signature applications, including DocuSign, to advance digital transformation and accelerate contract execution.
- Insurance Core Systems Integration: Connect core processes to omnichannel communications output for a timely and contextual member experience. Inspire integrates with popular billing, policy, and claims platforms, including Guidewire and Duck Creek.
Realize the possible: Inspire Flex Release 16
Unlocking infinite CX transformation possibilities
Simplifying the ability to create, orchestrate, and deliver human-centric interactions across the customer lifecycle, the latest release of Inspire Flex (R16) gives users the power and agility needed to rapidly improve the customer journey and unlock the revenue of CX-driven loyalty.
Offering new ways to drive intelligent automation, expanded support for Kubernetes deployment, and enhanced content creation and quality control capabilities, R16 makes realizing your most ambitious CX goals easier than ever thought possible. Design visually engaging emails in minutes, effortlessly assemble complex contracts (100-1,000+ pages), and enable event-triggered, omnichannel interactions without any coding. That, and so much more is possible with Inspire Flex R16!
Explore the full range of new features and begin your upgrade:
Quadient named Leader in the IDC MarketScape: Worldwide Cloud CCM 2022 Vendor Assessment
Quadient is proud to have been named a Leader for the second time in a MarketScape assessing the CCM market! To share this critical market research, we're offering complimentary report access.
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The only fully integrated, any-premise enterprise CCM solution
Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.
