Quadient Inspire Flex
Achieve agility
Seamlessly integrate with data sources, and complex legacy and core systems to create personalized communications delivered across all channels.
Enhance customer experience
Empower your communications teams to create compliant 1:1 or batch communications in minutes, not weeks, with little IT support.
Speed digital transformation
Reduce migration time and effort by 90% with rapid AI migration technology and industry-leading portability across any premise.
Exceed customer expectations
Our latest release includes 300+ new features that empower, elevate and accelerate your digital-first experiences.
The world's most powerful omnichannel CCM solution
Quadient’s enterprise CCM solution, Inspire Flex, has transformed customer experience for thousands of companies around the world. Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalized, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT.
One platform—unlimited channels
Power interactive and compliant experiences at scale for web, mobile, and digital.
Quadient Inspire Flex – Release 16
The latest release of Inspire Flex (R16) expands the power, versatility, and scale of every core Flex component to unlock new CX transformation possibilities. Offering an expanded portfolio of cloud deployment options, deeper integration with your business applications and data ecosystem, and greater business user control over content creation and design—R16 simplifies the end-to-end user experience so you can achieve more in less time.
Realize a bold CX vision with leading-edge capabilities that allow you to manage less and transform more.
The only end-to-end CCM solution
Inspire Flex is the only complete end-to-end CCM solution. From design to delivery, from tracking to archiving content, data and history, Inspire Flex streamlines all aspects of the communications lifecycle under one platform. Inspire Flex’s capabilities work together out of the box and integrate with the most complex of systems and legacy applications, making it easy to leverage existing templates and data from point solutions to create personalized, omnichannel customer communications.
Complimentary eBook: The State of Customer Experience
Capabilities
Design
Inspire Flex’s Designer UI offers the flexibility to create, personalize, manage and publish even the most complex and regulated communication templates.
Customize
Leverage base templates to create and customize human-centric communications. Empower business users to manage content and personalization in a controlled environment to ensure compliance.
Produce
Easily integrate multiple data sources to generate personalized digital and printed communications on demand or in high-volume batches.
Deliver
Deliver email, SMS and Whatsapp messages and empower your users to manage channel preference rules. If the primary channel delivery fails, the omnichannel orchestration capability automatically attempts redelivery on alternate channels to ensure engagement.
Transform to digital
Embed communications directly into your existing digital platforms to generate responsive communications and forms that automatically adapt for optimized viewing.
Managed services
Do more with less. Quadient Managed Services (QMS) gives customers the full power of Inspire Flex, while removing the hassle of managing the application or its hosted infrastructure. With QMS, you benefit from the planet’s most intelligent CCM solution—without any heavy lifting. Free IT for other business initiatives and let certified Quadient experts get you to value quicker.
Robust, holistic interaction history reduces risk
Quadient’s Archive & Retrieval capability helps you maintain compliance with changing government and industry regulations by storing your historical communications for future referencing at all stages of the customer life cycle.
Realize the possible: Inspire Flex Release 16
Unlocking infinite CX possibilities
Simplifying the ability to create, orchestrate, and deliver human-centric interactions across the customer lifecycle, the latest release of Inspire Flex (R16) gives users the power and agility needed to rapidly improve the customer journey and unlock the revenue of CX-driven loyalty for ultimate business resilience.
From new ways to connect your data ecosystem and drive intelligent automation—to expanded support for Kubernetes deployment—to fully enhanced content creation capabilities, R16 makes realizing your most ambitious CX goals easier than ever thought possible. Design visually engaging emails in minutes, effortlessly assemble complex contracts, and enable event-triggered, omnichannel interactions without any coding. That, and so much more is possible with R16!
Explore the full range of new features and begin your upgrade today:
Quadient named Leader in the IDC MarketScape: Worldwide Cloud CCM 2022 Vendor Assessment
Quadient is proud to have been named a Leader for the second time in a MarketScape addressing the CCM market! As a token of our appreciation for this esteemed recognition, we are offering complimentary report access.
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Archive & Retrieval
Quick access to historical documents and data across all channels.
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The only fully integrated, any-premise enterprise CCM solution
Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.
