Royal Mail have announced changes to their franking tariffs from Monday 1 July, 2024. This implies an increase of 1st & 2nd class stamp prices as well as for large letters and Signed For services. Further, Economy Letters for Europe will be discontinued.

Small and Medium Parcels will not be changed..

The new rates will be distributed remotely via the FramaOnline2 or Credifon system. The update will be downloaded in the background and activated 1st July automatically. 

Yes, Quadient will continue to support Frama franking machines for the next years.

Quadient is a leader in helping businesses create meaningful, personalized connections through physical and digital channels. Trusted by more than 400,000 customers globally, Quadient focuses on three key solutions: Mail-Related Solutions, Parcel Locker Solutions and Intelligent Communication Automation, and helps simplify the connection between people and what matters. For more information about Quadient, visit quadient.com.

Quadient has been a global leader in mailing solutions and secure communications and for over a decade, Frama has been a strong partner of Quadient (previously Neopost). With the integration of Frama with Quadient, Frama customers can benefit from an expanded solution portfolio resulting from years of experience and innovation in the document management market. This includes entry-level to high-end mail systems, digital mail solutions as well as SaaS cloud-based document management solutions. Quadient is committed to the same high-level services provided by Frama and has a global presence and solid financials, ensuring scalability and long-term visibility to customers engaged in long term contracts.

The acquisition of Frama by Quadient presents an excellent opportunity to combine the strengths and resources of both companies. Working together, our aim is to continue delivering high-quality products and services, and provide you exceptional customer support. Here's what this means for you:

• Enhanced service offerings and product range
• Access to combined expertise and resources
• Dedication to exceptional customer support

Your existing contract will remain in place. If you are a Frama CareS Complete customer your service offering will be enhanced and you will have access to an engineer onsite. If you are a CareS Plus customer, your service offering remains the same.

There will be no change to our contact number, so you are able to access support using your existing channels and contact details.

There will be no changes to your existing contract or leasing agreement. However, please note that after the 1st September 2024, your invoices will come from Quadient Finance UK or Quadient Ltd. Again, this does not affect the terms and conditions of your existing contract or leasing agreement.

The payment method for Frama invoices will not change. With your first Quadient order, you will be offered to choose a new payment method. This can be bank transfer, direct debit or payment by cheque. If you have a direct debit set up for your Frama invoices, we need a new mandate for Quadient.

There is no effect on your current invoices.

Yes, you can keep the equipment you have today. If you would like to discuss options available to you, then please complete the form below.

To keep things simple, the way you order supplies remains unchanged until 1st September. Simply click here. After the 1st September, you will be able to order your Frama supplies and Quadient supplies through the Quadient e-shop.

You will receive a renewal proposal from Quadient with an equivalent or better solution. You may also contact us by filling the form below.

The combined Quadient and Frama teams will provide technical support. Your terms will not change and you will continue to experience excellent levels of service.

For the UK, please call +44 (0)1992451125.

Simply contact the Customer Support team on your normal phone number.

Your Frama customer account number does not change for now. You will be provided a new Quadient customer number in the future, but your history with Frama will be maintained in our systems.

No, you can decide if you want to pay via transfer or via direct debit, as before.

Simply reach out to us by filling the form below.

No, there will be no changes made to your existing contract and pricing.

We are in the process of transferring your existing Direct Debit agreements from Frama to Quadient Ltd. You do not need to do anything if you currently pay by Direct Debit for your services, and you will receive a notification when this has been completed.

Yes, your access data will remain the same until the move to the new Quadient eShop on 1st September. There is no immediate action required from you and you will receive all relevant information closer to the time.

The deregistration process will remain the same for the moment. Should there be any changes, you will be advised in due course.

All of the terms of your existing contract with Frama continue, unaffected by the acquisition by Quadient.

Yes, your access data will remain the same until the move to the new Quadient eShop on 1st September. There is no immediate action required from you and you will receive all relevant information closer to the time.

Frama consumables will keep their existing article numbers.

Our services will remain available at the same usual opening hours.

No, when changing to a new Quadient account, you will need to complete a new direct debit mandate for each entity within Quadient, due to different bank accounts and different SUNS set up for each entity. Therefore, we cannot transfer existing direct debits across accounts. These mandates can easily be issued by email at the address contactus@cx-uk.quadient.com or you can find them online at "https://www.myneopost.co.uk/directdebit".

Please contact our Customer Support team to complete a new direct debit mandate.

Yes, we can complete an intercompany payment for customers. Your funds will be availiable within three working days. All you have to do is send an email to cashiers.uk@quadient.com. You will not be able to keep your old account.

On average, BACS take three working days to reach the bank accounts. There is the option of a faster payment which arrives on the next working day. We work a day in arrears. This means all payments are allocated by 2pm the next working day.

All remittances need to be sent to remittance.uk@quadient.com

We are sorry to hear that. You can call the Customer Support team at +44 (0)1992451125 or email directly into cashiers.uk@quadient.com. In your email, please detail the payment breakdown to allow for a swift resolution. Your inquiry will be dealt with within three working days.

There is no need to worry. We can internally transfer any payment. Simply email us to request a transfer of the funds at cashiers.uk@quadient.com. Please keep in mind that it will take an additional day for the funds to reach the bank account.

Please send us an email with the bank details on headed paper. This is required for all refund requests. All refunds are paid by BACS and take up to ten working days to be actioned. Please send to  cashiers.uk@quadient.com.

As of the 1st September you will be unable to make any card or cheque payments for postage, payments will need to be made by BACS or Direct Debit.

You can continue to make payments via your preferred payment method until the 1st September. After this date we will no longer be able to accept card payments over the phone.

You may continue to purchase and pay for consumables as you have in the past. As soon as Frama consumables are available on the Quadient website, you should begin purchasing anything needed through your new Quadient online account.

We do not issue invoices for postage, we only supply monthly statements.

Yes, we can issue invoices/statements via email, if this is your preferred method please email to contactus@cx-uk.quadient.com

Your existing contract will remain in place and any terms and conditions continue to apply.

There will be no change to our contact number, so you are able to access support using your existing channels and contact details.

Simply contact us by filling out the form below.

As part of the integration of Frama and to ensure we meet your future expectations and continue to provide excellent service, we are consolidating our products and services. As a result, we have decided to concentrate our efforts close the Frama Serema lite, Serema Basic and Serema Business service on 1st September 2024 and upgrade you to a more suitable alternative solution. 

Adding postage (top-ups) will not be possible after August 19th. We will contact you before this date to support and guide you through how to register for our upgraded solution. We are committed to making this transition as smooth and seamless as possible for you. 

If you have any questions or concerns in the meantime, please do not hesitate to reach out to us.