How user-friendly is your payment experience?
If you’re like 53% of companies, you probably believe that your customers are very satisfied with the self-service options that you provide. There’s just one problem. Only 15% of customers report a high level of satisfaction with the tools they are provided.
That’s especially troubling when it comes to the payment process. No one likes parting with their money. It’s even worse when doing so is a time-consuming, frustrating experience.
Luckily, there are simple steps you can take to make the payment process frictionless for your customers.
Join our upcoming webinar, How to Master AR – Perfecting the Customer Payment Experience, to learn:
- How to tailor communications and invoice reminders to your customers’ needs
- Why a self-service payment portal decreases late payments and improves customer satisfaction
- The importance of offering cross-border and multi-currency payment options
- What you need to ensure the security of customer payment data
9am PT, 12pm ET
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Description
Sarah-Jayne Martin is a Finance Professional specializing in the areas of Credit Management, Payment Processing, Collections and Accounts Receivable. Possessing over 20 years’ experience in the field managing large global teams, Sarah-Jayne has a strong focus on increasing efficiency within the Order to Cash cycle and improving the customer experience. Hailed as an industry expert, Sarah-Jayne makes regular appearances in the finance space, often featuring on thought-leading panels and in industry discussions.
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Job
Quadient Accounts Receivable by YayPay, Director of Financial Automation
Name
Sarah-Jayne Martin
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Formstack Instance
Quadient