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Operations

Knoxville Utilities Board Improves Customer Experience by Using Quadient Inspire to Redesign Monthly Bill

Submitted by l.morley on Wed, 11/02/2022 - 11:51

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces the Knoxville Utilities Board (KUB) is us

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What Covid-19 has Taught Telecoms about Customer Experience Management

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:22
woman wearing a mask showing thumbs up in office

If they weren’t before, Covid-19 has made broadband services a vital lifeline for many people. 

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Quadient to Share Best Practices for Digital Transformation and Customer Experience Excellence at XPLOR20

Submitted by d.baynes on Sat, 10/08/2022 - 17:01

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces it will b

  • Read more about Quadient to Share Best Practices for Digital Transformation and Customer Experience Excellence at XPLOR20

The Future of Customer Communications: 18 Unique Perspectives

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:09
The Future of Customer Communications: 18 Unique Perspectives

In 2019, customers expect every company they do business with to act and interact like their favorite technology brands.

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How to modernize Child Support Enforcement (CSE) programs without breaking the bank

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:13
How to modernize Child Support Enforcement (CSE) programs without breaking the bank

Child Support Enforcement (CSE) agencies are in a constant battle of budget struggles and managing federal legislative changes tha

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You have something to say. Quadient would love to hear it...

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:23
a group of businesspeople sitting together in a meeting

If you’re checking out the Quadient blog, you learn a lot about the thinking behind what we are doing. We’re bringing CCM into the CX age by integrating with new technologies.

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When financial services can’t bank on the status quo: How to ensure strong customer communication during a crisis

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:23
man using mobile online banking and payment, digital marketing, finance and banking networking

The way we bank has transformed over the past decade. The number of branches has fallen, while the growth of online banking shows no sign of slowing down.

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How the 'connected customer' determines your CX strategy

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:11
male with bicycle handing a shopping bag to a woman

The modern customer is drastically different than that of generations past.

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One world, one partner: Procurement solutions for global, omnichannel communications

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:15
planet earth viewed from space with city lights in Europe

One world, one partner: procurement solutions for global, omnichannel communications

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Customer retention: How insurers can reduce churn with smarter communications

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:07
glasses on a table with financial documents underneath

Out of all sectors, insurance companies rank second for the highest churn rates in the UK, with a recent r

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