What is the Shared Responsibility Framework and why is it important?
After the Royal Commission findings in Australia and last year's New Consumer Duty rules in the UK, the Monetary Authority of Singapore (MAS) are now finalising a new regulatory
How to Fine Tune Your Customer Journey Mapping
When an organization has a client base that is composed of multiple generations it’s easy to make assumptions about the desires and wants of each generation based on generalities.
Journey Mapping Has Evolved. Are You Keeping Up?
The path in which customers engage with companies is no longer a linear one —it’s constantly changing.
Quadient utilises its own CXM portfolio to win over talent
Evolving Customer Communications to the Cloud
12 RFP answers you need before signing your SaaS CCM contract
You’re overhauling CCM, investing in customer communications solutions to transform customer experience and gain a competitive edge. You’ve spent the la
Why should you consider adopting a modern CCM solution alongside SAP S/4HANA at this moment?
SAP announced SAP's support discontinuation for SAP Business Suite 7, which encompasses SAP ECC 6. SAP’s new approach for its customers revolves around S/4HANA.
Simplify Customer Communications: Replacing Manual Quality Control Checks with Automation
We’ve all been in a situation where our amazing idea is delayed because IT needs a little longer than we had hoped to make the bits and bytes work the way we’ve asked.