Why 2024-2025 is Pivotal to the CCM-to-CXM Evolution

BE MORE by Evolving from CCM to CXM
Quadient was delighted to have Kaspar Roos, Founder & CEO of
Canon Mailcom Malaysia’s Transformation with Quadient Inspire

Canon Mailcom Malaysia is a leading provider of document management and processing solutions. With a projected yearly communication volume of 550-700 million, the company plays a critical role in delivering high-quality, timely communications across various channels
Transcosmos Korea

Transcosmos Korea (TCK) is a Korean subsidiary of Transcosmos Inc., a distinguished global provider of BPO service. Since its establishment in May 2001, TCK has shown a relentless and persistent growth, rebranding from CIC Korea in August 2009.
Seven Ways to Reimagine the Supplier-Customer Dynamic

Utility CX satisfaction is declining worldwide, while consumer choice expands. To combat these trends, utilities must address changing customer expectations. Discover seven ways to reimagine your customer relationships for loyalty in a fast-changing, competitive market.
Making every message count with accessibility

If you thought about document accessibility in the past but didn’t take any action, it might be time to give it a second look.
Finding the AI sweet spot for customer communications with the new EU AI Act

The European Union’s (EU) landmark AI Act, recently passed by the European Par
Reimagining the Utility-Customer Relationship

Illuminating the Utility Consumer Point-of-View
Utility companies face increasing pressure to transform outdated business models into modern, customer-centric operati
Hilti leverages Quadient’s Customer Journey Mapping for exceptional customer experiences

Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.
How British Gas leveraged Quadient Customer Journey Mapping to transform utilities for the 21st Century

In the UK utilities industry, increasing commoditisation of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimised, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalised and consistent business process that improves customer satisfaction.