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Customer Communications

Quadient Maintains Leader Position on Aspire Leaderboard for Customer Communications and Interaction Experience Software

Submitted by j.scolaro on Thu, 03/13/2025 - 17:52

Quadient (Euronext Paris: QDT), a global automation platform powe

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The Impact of Modern CCM Solutions on Operational Efficiency

Submitted by b.broom on Wed, 02/19/2025 - 12:03
Business woman and man connecting gears.

What if your business’s

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Top 3 Mistakes Companies Make When Moving Their CCM to The Cloud

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Infographic
Moving your Customer Communications Management (CCM) to the cloud? This infographic reveals the top 3 mistakes companies make during cloud CCM migrations — from setting unclear expectations to overlooking regional requirements — and provides actionable solutions to ensure a smooth and successful transition.

Quadient is a Leader on New Aspire IXM Grid

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Aspire 2024 Interaction Experience Management Leader Badge
Analyst Report
Quadient is proud to position as a Leader on the newest grid of the Aspire CCM-CXM Leaderboard—the Interaction Experience Management (IXM) grid. Get complimentary Premium Access to discover leading vendors in the emerging customer interaction software space.

Why Banks Are Failing in Customer Communication — And the AI Fix No One's Talking About

Submitted by b.broom on Mon, 10/28/2024 - 12:21
People smiling and shaking hands in a bank

In this blog, we’ll explore how banks can quickly modernise to a cloud-based customer communication management (CCM) system — or Communications-as-a-Service (CaaS) —that leverages the power of AI t

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Modernising Utilities with AI-Powered Customer Communications Management

Submitted by b.broom on Mon, 10/28/2024 - 13:46
High voltage towers

In today’s increasingly digital world, utility companies face mounting pressure to enhance customer experiences, improve transparency, and meet rising expectations for personalised interactions.

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Accelerating Insurance Claims Processing: Unlocking the Power of AI-Driven Communication

Submitted by b.broom on Mon, 10/28/2024 - 13:05
Person typing and graphic showing a checklist

Insurance companies have the critical responsibility of helping claimants navigate through challenging and urgent situations such as health emergencies, accidents, natural disasters, theft, and pro

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Why Legacy Communication Systems Are Failing Your Customers — and Your Staff

Submitted by b.broom on Mon, 10/28/2024 - 17:43
Customer tapping sad face icon

83% of consumers say that whe

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10 Must-Have Features in Managed Services for Tech Leaders

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Optimise your IT infrastructure with the right managed services. Download our free checklist to identify the 10 must-have features for tech leaders.

Leading Human Resources Technology Company Selects Quadient for Accessibility Compliance in Customer Communications

Submitted by j.scolaro on Thu, 01/16/2025 - 18:17

Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announced today that a leading U.S.

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