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Customer Communications

How to measure customer experience in 2024 (8 best metrics)

Submitted by jayati on Mon, 07/17/2023 - 19:52
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What is omnichannel customer experience? Our full guide for 2023

Submitted by jayati on Mon, 07/17/2023 - 19:52
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What is customer experience management (CXM)?

Submitted by jayati on Mon, 07/17/2023 - 19:44
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MTS Logistics Selects Quadient to Automate and Secure Over 3.5 Million Annual Healthcare Communications

Submitted by n.labia on Wed, 01/18/2023 - 08:45

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer

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Center Your Digital Strategy On Customer Outcomes

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Analyst Report
Today, an effective digital strategy must be motivated by customer value creation. Learn how to design a digital strategy for the benefit of your customers with complimentary Forrester report access.

Quadient Announces over $12M Subscription-based Software Services Contract with Top 5 Global Health Insurance Company

Submitted by n.labia on Wed, 01/04/2023 - 08:45

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces the largest contract f

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Guide to Winning CCM Contractual Compliance Audits

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Infographic
Your Customer Communications Management budget is likely facing new constraints, making unexpected billing from your CCM software vendor the last thing you need. Learn how to prevent and manage a contractual compliance audit to mitigate financial impact.

Quadient Named a Leader in the 2021 SPARK Matrix™: Customer Communication Management

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Quadrant SPARK Matrix for CCM
Analyst Report
Quadient is proud to have been named a Leader in the SPARK Matrix: Customer Communication Management, 2021. Download a complimentary copy of the report here.

CCM’s essential role in the Asia Pacific CX ecosystem

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CCM’s essential role in the Asia Pacific CX ecosystem
White Paper
CCM is evolving from its modest roots as a standalone solution to a vital component of customer experience management. Click here to download our whitepaper to find out more.

Are you Prepared for the Future of Customer Communications? 7 Critical Questions You Need to Ask

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:06
Are you Prepared for the Future of Customer Communications? 7 Critical Questions You Need to Ask

Now that you've read our new eBook "Top 12 Customer Communications Trends to Watch in 2019 and Beyond", what things should your o

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