Hilti leverages Quadient’s Customer Journey Mapping for exceptional customer experiences
Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.
How British Gas leveraged Quadient Customer Journey Mapping to transform utilities for the 21st Century
In the UK utilities industry, increasing commoditisation of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimised, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalised and consistent business process that improves customer satisfaction.
Quadient Recognised as One of 13 Notable Customer Journey Mapping Platform Vendors
The Bedrock of Customer Experience Management
Cupid's guide to customer love
Once upon a time, in a not-so-distant past, Valentine's Day was a flurry of paper cards, handwritten notes, and face-to-face confe
How a unified customer communication management (CCM) platform unlocks operational excellence
Welcome to the first blog in our four-part series embarking on the journey to
How to get ahead of the Shared Responsibility Framework with in-the-moment Compliant Consumer Communications
With the Shared Responsibility Framework (SRF) rules fast approaching, Singaporean regulated companies are beginning to look at how they can update their processes to continue be
Quadient and LINK Mobility Forge Strategic Partnership for Enhanced Customer Experiences
Quadient is excited to announce a strategic collaboration with LINK Mobility, a leading cloud communications platform as a service (CPaaS) provider.
Quadient utilises its own CXM portfolio to win over talent
Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow. HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalised, automated communications leveraging customer journey mapping and emotion scoring.
Evolving Customer Communications to the Cloud
Cloud-based SaaS solutions have taken the CCM market by storm, with many organizations making the switch. The decision to move to the cloud is one that must be carefully considered though. This white paper takes you through key considerations to help determine your cloud readiness.
12 RFP answers you need before signing your SaaS CCM contract
You’re overhauling CCM, investing in customer communications solutions to transform customer experience and gain a competitive edge. You’ve spent the la