Quadient Secures Major Contract in North America, Demonstrating Strength in Integrating Digital Communications and Mail Automation Solutions

Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announced today a new contract with a North American global lea

Transcosmos Korea

Transcosmos Korea - Case Study
Transcosmos Korea (TCK) is a Korean subsidiary of Transcosmos Inc., a distinguished global provider of BPO service. Since its establishment in May 2001, TCK has shown a relentless and persistent growth, rebranding from CIC Korea in August 2009.

How British Gas leveraged Quadient Customer Journey Mapping to transform utilities for the 21st Century

British Gas case study
In the UK utilities industry, increasing commoditisation of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimised, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalised and consistent business process that improves customer satisfaction.