As the world’s leading provider of reliable, safe, and secure communications for the global financial community, customer experience is of utmost importance to Swift. Thus began their quest to design frictionless customer journeys—to orchestrate, measure, and take action to create the best experiences for their customers.
They found their partner for this pursuit in Quadient. With Inspire Journey, they have just the tool to help them visualize the customer journey and apply a consistent approach to the touchpoints that they wanted to illustrate. Swift now has a comprehensive understanding of the end-to-end flow of the customer journey, and is able to have a cross-analysis of the different journey maps to identify the different pain points that are recurring for their customers. Watch this video to see how Swift was able to realize value quickly in achieving CX transformation with Inspire Journey.
