Canon Mailcom Malaysia’s Transformation with Quadient Inspire

Canon Mailcom Malaysia, a leading entity in document management and processing solutions, faced significant challenges with its legacy system, which struggled with scalability, manual workflow inefficiencies, and the need for separate communication templates for different channels. The company, which handles an impressive annual communication volume between 550 and 700 million, needed a robust solution to enhance document processing, streamline template creation, and expand multi-channel delivery capabilities to maintain their high standards of quality and timeliness in customer communications.

To overcome these obstacles, Canon Mailcom Malaysia turned to Quadient Inspire, a solution renowned for its advanced document design and processing features, scalability, and multi-channel support. Implementing Quadient Inspire allowed Canon Mailcom Malaysia to fully automate their data processing workflows, significantly reducing manual interventions and errors. This transition not only boosted operational efficiency, allowing for faster creation and deployment of communications but also enhanced compliance measures, scalability, and customer experience through diverse communication options, ultimately positioning the company to better meet evolving business demands and customer expectations.