Quadient and Plexus Tech strengthen their strategic alliance to empower customer communications

Quadient, a global leader in customer-centric communication solutions, is pleased to reinforce its partnership agreement with Plexus Tech, a prominent technology company specializing in IT services and products. This strategic alliance is already enabling Plexus Tech's clients to access a cutting-edge centralized platform powered by Quadient Inspire, to efficiently optimize and manage both internal and external communications.

Through the Quadient Inspire platform, Plexus Tech offers its clients a wide range of Customer Communication Management (CCM) and Customer Experience Management (CXM) functionalities, including communication generation and modification, as well as construction and delivery. Furthermore, the Quadient platform will enable monitoring of the customer experience, facilitating the creation of customer experience process tracking flows.

This partnership with Quadient strengthens Plexus Tech's Customer First area, with an Expert Center on the platform where the focus lies on specializing in companies' digital transformation and generating value in their businesses.

Simultaneously, the partnership with Plexus Tech not only provides Quadient with broader market expansion but also allows collaboration with a prominent technology company specialized in IT services and products, leveraging Plexus Tech's experience and network across various sectors and markets. Additionally, the combination of strengths and competencies from both companies provides the ability to offer more comprehensive and powerful technological solutions to clients.

"Empowering businesses to elevate customer experiences is not just a goal; it's our commitment," stated Mike Davies, VP Sales and Operations, CXM ROE at Quadient. "At Quadient, alongside valued partners like Plexus, we're not just innovators; we're partners in revolutionizing CXM strategies, ensuring every interaction leaves a lasting impression of excellence. The Plexus team has demonstrated great knowledge of the market and has embraced the Quadient platform exceptionally well, making it a key component of their software portfolio."

"Plexus Tech has been the first Spanish integrator to create a Quadient experience center to serve its clients. A team composed of qualified and certified professionals guaranteeing project success. Our commitment to investing in strategic alliances is our strength, as we consolidate the go-to-market approach in our clients' strategic projects," affirmed Christian Rodríguez, Director of Alliances at Plexus Tech, emphasizing the exponential enhancement the Quadient platform brings to improving the internal and external customer experiences, impacting end-to-end communication delivery and orchestrating customer journeys.

With over 20 years of experience in IT services and products, Plexus Tech is a leading technology company in the market. With a team of nearly 3,400 professionals, Plexus Tech focuses on creating hyper-specialization cells in the latest technologies for various cross-cutting areas such as cybersecurity, digital, customer-centricity, hyper-automation, architecture and data, Cloud, SAP, and e-commerce. The company maintains a strong presence nationally and internationally, working with various companies listed in IBEX35, major retailers, and leaders in the healthcare sector, both in the public administration and private sector.

For more information, visit the Plexus Tech website: www.plexus.es