Adopt a digital-first approach—without any additional resource
Built on top of Quadient’s industry-leading Inspire Customer Communications Management (CCM) platform, Digital Advantage is a suite of tools that enable IT teams and line of business owners to collaboratively create and deploy mobile and web experiences. Extend your messaging reach and develop a digital customer experience by bringing your communications into new and interactive formats— without investing in additional platforms or resources. Digital Advantage works as an integrated extension of your Inspire CCM solution, allowing you to leverage existing capabilities, assets, and knowledge.
Quickly develop integrated mobile and web experiences
Inspire Digital Advantage allows you to quickly create individualized mobile and web experiences from one intuitive interface. These integrated digital experiences meet business demands for regulatory compliance and data security, as well as consumer demand for interactive, bi-directional interactions.
Quickly test your mobile and web content using Quadient's omnichannel design preview, which allows you to preview the display across all channels and devices from a single window. Then, deploy the HTML5 dynamic content widgets directly from the Digital Advantage application interface.
Speed development time with dynamic HTML5 content widgets
Personalized mobile and web content is costly to develop and maintain when separate systems, tools, teams, and third parties are involved. This results in the duplication of efforts, inconsistency, and compliance risk.
Inspire Digital Advantage simplifies the process of transforming customer data from core systems into dynamic content (HTML5) widgets that can be easily integrated into web or mobile pages, using the templates and content already established in your Inspire CCM solution.
Power your apps with user-driven content
With Inspire Digital Advantage, development teams can give business users the power to edit and approve the content that they are most knowledgeable of through an easy-to-use web interface.
Digital Advantage presents content blocks to assigned subject matter experts, giving business users the power to directly manage, track, and approve content, which reduces compliance risk and provides a more consistent customer experience. Eliminate IT bottlenecks and improve content relevancy by allowing your line of business managers and customer-facing teams to convert their knowledge into personalized content.
Give agents the tools needed to elevate quality of service
Transform your existing Inspire CCM templates, logic, and content into full-featured native Android and iOS mobile applications and web experiences quickly and easily.
With the ability to integrate digital forms, dynamic account information, and self-service tools, agents can deliver a higher level of customer service that extends the personalized in-person experience to digital channels. Agents can also use the interactive capabilities to automate manual touchpoints and collect customer data that can be used to inform and drive future interactions.
Explore new channels while remaining brand-compliant
Inspire’s omnichannel design and preview capability allow you to experiment with new delivery channels, such as smartwatches and connected devices, with little effort or risk. Control brand messaging and consistency across all channels from a single platform built for omnichannel experience design and delivery.
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