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We’re now living in a new normal, and while the “new normal” that doesn’t feel very comfortable, it means we can't count on what worked before when it comes to how we interact with customers, agent and brokers in their insurance sales and service journeys.

Discover how Little Dots transformed how it stores the files of children who have left nursery to start school, with an electronic archiving and document management solution from Quadient.

Which came first – The experientially transformed chicken, or the technologically transformed egg? Fixing CX transformation so that CX can transform your organisation.

Delivering a great customer experience is critical, contributing factor towards the success of a business. Therefore, it is crucial that we acknowledge that the customer experience is a holistic view of a customer's entire journey with an organisation! Not just at their point of purchase.

Natural England - Document Capture Success Story Natural England (NE) is vested as a Non-Departmental Public Body through the merging of most functions from English Nature. These constituent bodies are the Landscape, Access and Recreation division of the Countryside Agency and most of Defra’s Rural Development Service and are tasked with delivering a more integrated approach to protecting and enhancing the natural environment in England.

Napp Pharmaceuticals Limited (NPL) is a privately owned pharmaceutical research company based in Cambridge. It develops analgesic, cardiovascular and other medicines for independent associated companies around the world. NPL’s research and development team is dedicated to bringing new medications to the European market and to making life more comfortable for patients with serious medical conditions.

Paragon: Mailroom Automation Success Story Established in 1985, Paragon is a leading specialist lender of buy-to-let mortgages to landlords and residential property investors in the UK, a loan servicing provider for third party clients and an active acquirer of loan assets and portfolios and has most recently established a banking subsidiary, Paragon Bank.

The National Probation Service (NPS) is responsible for the supervision at any one time of over 200,000 offenders across the UK. Each year NPS assists magistrates and judges in their sentencing decisions through the provision of about 246,000 pre-sentence reports, and 20,000 bail information reports. NPS also makes a critical contribution to decisions concerning the early release of prisoners through the production of reports (approximately 87,000 annually) which combine risk and danger assessments with community supervision proposals.

The Student Support Team in Brent facilitates educational opportunities for full-time students from the Brent area aged between 16 and 74 - approximately 22,000 at any one time. The team manages access to educational and cost-of-living funding. It runs a dedicated helpline and a drop-in or appointment service at an Education Information Shop. It also acts as the face-to-face contact between prospective students and the Student Loans Company.

Irwell Valley Housing Association manages over 7,000 properties from their three offices in the Greater Manchester Area. They have grown rapidly through stock transfer from local authorities, and are focused on the refurbishment and functional improvement of these homes for their 16,000 customers.