Thames water - Business Process Outsourcing Success Story
Over 13 million people rely on the services of Thames Water to bring them a clean, reliable supply of water and to ensure that their waste is taken away. Thames Water records and holds a multitude of information regarding individual properties, and receives over 1000 search requests per day from solicitors and search agents at peak moving times - each of which must be logged, answered and filed for reference.
Fixing the bad connection: How broadband providers can improve their quality of customer service and communications
Online services have become an increasingly crucial part of our lives, especially during the past few turbulent months.