Case Study

Engie enlisted Quadient for the overhaul of its customer communications as part of the launch of its Green Gas offer. With very tight deadlines, the rapid deployment of Quadient Inspire enabled Engie’s teams to succeed in their audacious project.

The E.ON Group, one of Europe’s largest energy providers, moved to one single communications platform, Quadient Inspire, that gave them a centrally-managed landscape, with reusable templates, designs and fonts/layouts.

Find out why Investec chose Quadient Inspire to digitise its customer communications for a better experience, improved productivity and cost-savings, whilst centralising communications, increasing control and consistency and establishing a foundation for further digitisation.

Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.

In the UK utilities industry, increasing commoditisation of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimised, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalised and consistent business process that improves customer satisfaction.

Quadient's solutions transformed Cafcass, streamlining operations and reducing manual work. With Robotic Process Automation, we've improved communication, increased capacity, and safeguarded children in family court cases.

Quadient AR streamlined Mineral’s accounts receivable process by eliminating manual tasks and automating invoice delivery and follow-up. Read their story.

The Stroke Association streamlined its outbound mail processes using Quadient Impress Distribute, saving time and resources. This cloud-based solution improved efficiency, accuracy, and enabled remote work, allowing the charity to focus on its core support activities for stroke survivors.

Explore how Eagle Eye Solutions revolutionised its global marketing and loyalty program operations by streamlining accounts payable processes with Quadient AP integrated with QuickBooks, resulting in a 50% faster invoice processing rate.

Download this case study to learn more about Inspire Evolve, Quadient's own industry-leading customer experience management portfolio.