10% more citizen complaints to UK councils escalated year-on-year as budget cuts bite, Quadient finds
The number of complaints from citizens to local councils that were escalated increased by 10% in 2022, a Freedom of Information (FOI) request from technology company
Quadient Leads in Omnichannel Orchestration & Journey Management: Aspire Leaderboard
If you follow the CCM market, then you probably know that the Aspire Leaderboard ranks as the most important annual vendor comparison research in the industry.
Be wary of companies that say they do Customer Communications Management (CCM), but don’t even know what CCM really is
The key to good B2B marketing is knowing your audience and how you drive value for them.
Complaints about nuisance calls saw freak drop of 57% in 2022, Quadient reveals
The number of nuisance calls and texts reported to the Information Commissioner’s Office (ICO) dropped by 57% in 2022, a Freedom of Information (FOI) request fr
Understanding changing ownership of CCM technology in CX-led organizations
As businesses become more CX-focused, modern tech must be met by new organizational structures. Discover how you can achieve Customer Experience Management (CXM) maturity by transferring communications ownership to those who know your customer journey best.
Webinar replay: The Consumer Duty 2.0
The Consumer Duty 2.0 webinar reap hosted by Quadient and Signal, where we will take you on a comprehensive journey through the groundbreaking findings of our latest report. Join us for an insightful session to equip you with the knowledge and insights you need to thrive in the evolving regulatory landscape.
Banks failing to meet new Consumer Duty obligations when communicating with customers, Quadient and Signal research finds
The Financial Conduct Authority (FCA)’s New Consumer Duty demands that regulated industries enable consumers to make infor
Infographic: Consumer Duty 2.0
Access exclusive financial findings and essential insights with the Consumer Duty 2.0 Infographic. Download this infograpic to delve into transformative research, empowering yourself with a deep understanding of the evolving regulatory landscape in the UK.
The Consumer Duty 2.0 Report
The Consumer Duty is a new set of rules from the Financial Conduct Authority (FCA) that sets the standard of care that firms should give to customers in retail financial markets. Download Quadient's Consumer Duty Report 2.0 to find out more.
Inspire Scaler – What’s in it for me
Find out how new Scaler features and enhancements simplify the user experience. Click here for more.