Permanent TSB modernises customer communications, takes it in-house with Quadient Inspire
PTSB brought the management of customer correspondence in-house to enable the digital distribution of its correspondence to meet changing customer needs, using Quadient Inspire for both batch and on-demand communications.
Quadient Named a Leader in the 2021 SPARK Matrix™: Customer Communication Management
Quadient is proud to have been named a Leader in the SPARK Matrix: Customer Communication Management, 2021. Download a complimentary copy of the report here.
The State of Customer Experience
In this eBook, we’ve complied thoughtful perspectives on the trends, predictions, and solutions that will significantly impact your business in 2021 and beyond.
Inspire: Be a CX hero to your policy holders
Check out this video to learn how to impress your policyholders with customer-first solutions that orchestrate exceptional CX. Find out more.
WEBINAR REPLAY - Transforming Accounts Receivable
Learn how to transform your AR process into a world-class customer experience
WATCH THE WEBINAR REPLAY ON DEMAND
Customer Communications Trends to Watch in 2019 and Beyond
In 2019, customers expect every company they do business with to act and interact like their favourite technology brands. Today’s hyper-connected consumers are using mobile technology to research, shop and make purchases and they expect the organisations they do business with to communicate with them on a personalised, relevant and contextual basis.
Inspire and Impress
Top 3 Change Management Guidelines for Your CCM Migration
Recently, I wrote about how Quadient’s new AI, ML and NLP-based technology can help in the RFP writing process by reading through thousands, or even millions of your customer communicat