Customer Experience

The E.ON Group, one of Europe’s largest energy providers, moved to one single communications platform, Quadient Inspire, that gave them a centrally-managed landscape, with reusable templates, designs and fonts/layouts.

Find out why Investec chose Quadient Inspire to digitise its customer communications for a better experience, improved productivity and cost-savings, whilst centralising communications, increasing control and consistency and establishing a foundation for further digitisation.

Damian Parker, Head of Banking and Financial Services at Quadient, discusses banking's customer experience revolution with Lindley Gooden at MoneyLive Summit 2024. They tackle evolving customer expectations, infrastructure challenges, and solutions for personalised experiences. Watch to stay ahead in delivering seamless banking experiences.

Revamp your utility customer communications strategy! Access our on-demand webinar featuring industry experts from E.ON UK, Utilita Energy, and Anglian Water. Learn to cut costs, boost satisfaction, and drive sustainability. Unlock the recording for free now!

Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.

In the UK utilities industry, increasing commoditisation of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimised, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalised and consistent business process that improves customer satisfaction.