Quadient Named a Leader in the 2021 SPARK Matrix™: Customer Communication Management
Quadient is proud to have been named a Leader in the SPARK Matrix: Customer Communication Management, 2021. Download a complimentary copy of the report here.
The State of Customer Experience
In this eBook, we’ve complied thoughtful perspectives on the trends, predictions, and solutions that will significantly impact your business in 2021 and beyond.
Inspire: Be a CX hero to your policy holders
Check out this video to learn how to impress your policyholders with customer-first solutions that orchestrate exceptional CX. Find out more.
Five customer communications trends in 2016
Consumer technology has heralded a new age; the age of the customer is here, and this is shifting the balance of power.
A Simpler Way to Send Business Communications
As businesses grow, demands on the mailroom increase with a rise in outgoing mail volume. Processing mail can be a huge drain on resources as staff print documents, stuff envelo
Managing a Multichannel Communications Strategy
If you went back thirty years, business communications were relatively straightforward.
The CCM Maturity Model: where do you fit?
What is a maturity model?
Maturity models aren’t new. Chances are, you or your organization has utilized a maturity model in the past.
Top 3 Change Management Guidelines for Your CCM Migration
Recently, I wrote about how Quadient’s new AI, ML and NLP-based technology can help in the RFP writing process by reading through thousands, or even millions of your customer communicat