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4 Steps to Customer Transformation: A Series

Submitted by h.tsang@quadient.com on Wed, 07/13/2022 - 22:21
Three customer support operators working together with headsets at a desk on desktop computers

Step 1: Analysis

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As organizations reflect, digital transformation becomes an imperative.

Submitted by r.daleman on Sat, 10/29/2022 - 14:56
Digital city skyline projected on a smartphone

 

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Quadient Recognised as an Overall Leader in Aspire Leaderboard for Customer Communications Management

Submitted by h.tsang@quadient.com on Tue, 07/19/2022 - 16:01

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections throug

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Quadient Transformation Made Simple with Cognizant's CORAL

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hands working on a computer with graphics of numbers and code in front
Webinar
Discover how CORAL helps enterprises accelerate their digital transformation process, and migration of content to Quadient Inspire.

Everything you need to know about digital customer experience (CX)

Submitted by h.tsang@quadient.com on Thu, 07/07/2022 - 22:33
woman using laptop and social media

Today, as the post-COVID landscape continues to take shape and new customer demands reveal themselves seemingly at every turn, businesses need to embrace digital CX.

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Living journey maps bring your customers' happiness to life

Submitted by h.tsang@quadient.com on Thu, 07/07/2022 - 22:26
woman rating cx experience with smartphone

A properly executed living customer journey map is a valuable and versatile tool.

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Delivering enhanced customer experience in the turbulent energy market

Submitted by h.tsang@quadient.com on Thu, 07/07/2022 - 22:23
businessman using phone at rail station

A Guest Blog by Adam Firbank of British Gas

Over the past several weeks, we have seen the sanctions imposed on Russia over the invasion of Ukraine impact the energy market.

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Quadient Named a Leader in Journey Mapping by Independent Research Firm

Submitted by j.karpouzis@qu… on Wed, 07/06/2022 - 20:46

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the company has been named a Leader

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Four steps for improving insurance policyholder customer experience

Submitted by h.tsang@quadient.com on Tue, 07/05/2022 - 18:16
insurance agent with couple looking through documents

Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insu

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Permanent TSB modernises customer communications, takes it in-house with Quadient Inspire

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ptsb case study
Case Study
PTSB brought the management of customer correspondence in-house to enable the digital distribution of its correspondence to meet changing customer needs, using Quadient Inspire for both batch and on-demand communications.

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