This 2019 Market Study conducted by CCW Digital cites in-depth research about what customers want, where brands are failing, how brands are investing, and the key challenges/opportunities to consider when building your customer experience.
Key topics include:
- Customers' biggest CX complaints and pain points
- Proof of CX's impact on customer acquisition and advocacy
- Why your customers are switching to competitors Which channels customers like - and don't like
- How customers really feel about bots What personalization" means to today's customers
- Easy ways to tailor the CX 5 biggest challenges for companies
- Which CX initiatives are the most urgent
Access a complimentary copy of the report by completing the form fields provided.
This survey explores how customers aim to connect, what kind of experience they hope to receive and whether they feel brands are actually meeting those demands.
https://resources.quadient.com/m/7d64967f602f2cd3/original/CCW-Market-Study-2019-Trends-In-Customer-Experience-Design-Strategy.pdf
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