Dagenham & Redbridge Football Club, popularly known as the 'Daggers', was formed in 1992.
The Challenge
The Club sends out up to 1,500 pieces of post a month at the peak of the football season and needs fast, dependable mailroom equipment for franking outgoing post. So when the Club needed to upgrade its franking machine, they called in Quadient, the mailroom experts.
The Process
Cost savings, efficiency and ease of processing mass mailings were all major purchasing considerations for the Club. Chris Pollard for the Club comments, “We wanted to deal with a local firm and Quadient is based in Romford so that was ideal for us.”
The Solution
The Club’s Quadient Account Manager recommended the Quadient IS-290i as the best franking machine for their needs. The Quadient IS-290i is the perfect franking machine for SME businesses, offering sophisticated features in a compact package with no more Post Office queuing and no more guess work for the correct postage or running out of stamps. The Quadient IS-290i can be recredited on-line with postage 24 hours a day, 365 days a year. The IS-290i comes loaded with all the Royal Mail UK inland and international postal rates, giving the exact price for all services. The integrated 2kg digital weigh platform accurately sets the machine to the correct value so there’s no risk of over or under-stamping. Calculating the correct postage is easy with the onscreen rate wizard. “The IS-290i was easy to install so we were up and running in no time”, says Chris.
Delivery and Results
The Club has noticed immediate improvements in cost, efficiency and ease of use Chris confirms. “We have 150 staff generating outgoing mail and we’ve already noticed cost savings as a result of using IS-290i. It’s easier to process mass mailings to our supporters and so on, which was one of our important purchasing criteria. Our staff have found it simple to use with improved efficiency in the mailroom. And all our outgoing post has the professional appearance we want to project.”
Customer Feedback
The Club has also been pleased with Quadient’s after-sales support. “Our account manager has been very helpful in meeting our needs and requirements. In the rare event of any problems support has been very good. We rate Quadient products and service highly enough that we have recommended them to several of our customers and suppliers.”
