When I started my current role at Impact, they were still using a version of Quadient Inspire they’d purchased six years prior. As time passed, the outdated product began to hold them back. But when they’d call support, they would discover that the issues had less to do with Inspire and more to do with the fact Impact had never upgraded. But with Quadient’s phenomenal support, Quadient would go ahead and provide a hotfix and once again, life was good. But, at some point, the next fix will only come with the next version of Quadient because the old versions are at their end of life. The reality is it is easy for customers to fall three or even four versions behind.
This scenario is not unique to Inspire, this is common place for major pieces of software a company uses on a daily basis. I knew something had to change because of how important Inspire would be to Impact’s mission. Impact is a print service provider that does critical documents communications, direct mail, digital delivery, and pick/pack fulfillment. But more than providing a commodity to our customers, we want to be their marketing partners. To get us to the next level, a solution that combines marketing science with omnichannel delivery is our ultimate goal.
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