Utility Week Insight Report: Communications for the 'new norm'

How harnessing communications technology can deliver a more agile customer response

The need for agility to respond to customers in timely and personalised ways has never been greater than in the current crisis.

But as utilities open up more communication channels to customers:

• How can they ensure their operations become more efficient?
• What role can customer communications management systems and other technologies play?

Download this Insight Report from Utility Week to learn more.