Information for FramaShop customers
We are glad to inform you that, starting Sept 3rd, you can order original Frama inks and supplies online to keep your mailing solutions running smoothly.
- To place an order, simply create an account by filling out the registration form. Your new Quadient Customer Account Number (required for registration) has been provided to you by email recently.
- Then, enter your Quadient customer account number and postcode to get started.
Once you are set up, you will be able to save your preferred consumables and reorder them with ease here.
Call us on +44 (0)845 880 0000 (5ppm plus your telephone provider's access charge) if you have any further questions.
Information for Serema customers
As part of the integration of Frama and to ensure we meet your future expectations and continue to provide excellent service, we are consolidating our products and services. As a result, we have decided to close the Frama Serema lite, Serema Basic and Serema Business service on 1st September 2024 and upgrade all customers to a suitable alternative solution.
Adding additional postage or franking using the Serema service will not be possible after the 15th August 2024. We will contact you before this date to support and guide you through the registration process for our upgraded solution.
We are committed to making this transition as smooth and seamless as possible for you. If you have any questions or concerns in the meantime, please do not hesitate to reach out to us.
Changes to your service contract
We are pleased to offer customers with Frama CareS Complete service contract an upgrade to a Quadient Totalcare contract, which offers an enhanced level of service. This means that in the event of a machine fault or breakdown which can’t be resolved over the phone, an engineer will attend site within 8 working hours.
If you are a CareS Plus customer, your service offering remains the same.
Upon renewal, your next service contract invoice will be issued by Quadient Ltd. All other terms remain unchanged.
Payment changes
We are in the process of transferring your existing Direct Debit agreements from Frama to Quadient Ltd. If you currently pay by Direct Debit for your services, you do not need to do anything; you will receive a notification when this has been completed.
If you wish to pay by BACS transfer, please click here for Quadient’s bank account information.
As of the 1st September, you will be unable to make any card or cheque payments for postage. Payments will need to be made by BACS or Direct Debit.
Support for Frama products and services
At Quadient, we're committed to continuing to provide world-class customer service. Our Knowledge Base (KB) is equipped with documentation for your Frama franking machines and Frama e-comm solutions such as RMail or RSign.
Sales enquiries
If you are looking for new products and solutions to improve the efficiency and quality of your outbound business communications Quadient's extended product and service portfolio is just a click away.
FAQs
The ongoing integration of Frama business units may raise questions for you and your organisation. We have summarised the most frequently asked questions in our FAQ section.