Jurídico/Conformidade

As a Services Delivery Partner, Macrosoft actively participated at the Quadient Inspire Days annual conference held in San Antonio, Texas.

Anytime there is big news in the CCM industry, my thoughts turn to the impacted users. What do they think when an announcement impacts their technology? How will this impact their next project?

Selecting and keeping track of the right Customer experience (CX) KPIs is important.

Unless your business is focused on a specific age group, targeting one generation to the exclusion of others is not always a good strategy.

The challenging part of any project is to map the step by step journey to its successful completion.

Being a compliance officer is not for the faint of heart.

Despite starting this post by talking about GAAP accounting for software, I promise it will get less boring by the end.

The results are in, and we are incredibly proud to have been recognized once again by Aspire Customer Communications Services as an

According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than

New Laws Create New Opportunities and Challenges

With the recent legalization of cannabis in Canada, all the major players were ready to attract customers with stunning l