Recession-Proofing Your Customer Communications Management Budget
Questions to Ask Your Vendor Before They Pull Recessionary Tactics
From rising inflation to stock market decline, the economic outlook is shaky at this time. Many organizations are taking steps to offset the impact of rising costs and protect themselves from a future recession, including Customer Communication Management (CCM) technology vendors.
One of the common tactics that technology vendors turn to in times of economic downturn is contractual audits—where they analyze all current licensing agreements and look for any instances of non-compliance so that they can increase pricing. Before your Customer Communications Management (CCM) vendor pulls the "recession playbook" on you, it's important to ask them some hard questions to equip yourself with the knowledge needed to prevent and defend, as well as to ensure that you're getting the most out of your investment.
If you feel that unexpected overages are preventing you from reaching the ROI you expected, or that your solution isn't scaling with your changing needs, then this is the guide for you!
Download the eBook to uncover:
- Specific billing structures that could leave you vulnerable
- Critical upcharges to be aware of and how to control
- Why real-time usage reporting is key to entitlement compliance
- Tips to protect your contractual rights in the event of an audit
- When it's time to switch to a more transparent, cost-effective vendor (and how)
Ensure you're getting the most from your CCM investment. Download your copy today!
