Positioning your CX strategy to succeed after the pandemic
The COVID-19 pandemic has changed the way companies work and how customers do business. While some of these changes are temporary, some will continue long after the pandemic is over.
Three lessons COVID-19 taught us about successful crisis communications in the Healthcare Industry
A guest article by Mitch Kocen from Geisinger Health Plan
How the 'connected customer' determines your CX strategy
The modern customer is drastically different than that of generations past.
Quadient designs and delivers app to help doctors and nurses in Czech Republic
These are unprecedented times, and they require levels of cooperation across industries to support each other.