IT

Consumers today have the power. They are not going to wait around for a business to approve them if another can do it in real time.

Without an accurate and complete view of the customer, organizations struggle to address their (future) customer properly.

These are potentially trying times for the insurance industry.

It’s been hard to ignore recent headlines about TSB Bank’s IT problems.

Many will remember the hilarious Simpsons episode in which Homer starts his own telemarketing scam using an autodialling machine.

2016 brought us approval. 

2017 brought us implementation. 

2018 brings us enforcement and a skateboarding analogy. 

At Quadient, we learn by listening. As our customers have been adding channels to their installations, they have been facing production stream management challenges.

Disruption is the new normal in almost every industry.

Why customer retention deserves your attention

In a study by Sitecore and Forbes Insights, the top marketing priority for 58% of respondents was attracting new customers.