IT

As more and more products become commoditized, the key brand differentiator has become the customer experience.

Business intelligence trends show that the focus on data analytics is rapidly increasing. New and improved data analytics tools are being created, such as the Google Analytics 360 suite.

Thanks to the over 30% of Quadient users who installed Inspire R11 since its release in February. When you downloaded it, you were expecting to see the new UI.

Augmented reality (AR) has been proven to be able to successfully improve the uncertainty in ecommerce purchases (eMarketer, June 2017).

Technology is driving the pace of change, and is having a huge effect on both the way customers behave, and the way that we communicate to those customers.

One of the key U.S. Postal Service™ themes from this year’s National Postal Forum was Informed Delivery. If you haven’t already subscribed to this new service you really should.

Last Thursday Quadient hosted a roundtable in São Paulo, Brazil. The roundtable topic was customer communication trends and the impact of digital insurance in Latin America.

The field of customer experience is relatively young. The first CX executive was hired in 1999 at Texas Power and Light.

In a previous post, I talked about advanced presorting as just one area of opportunity enabled by increased capacity.