For general use

Improve Constituents Communications for your Unemployment System

Improve Constituents Communications for your Unemployment System
In previous times, customers have struggled with the ways in which they communicate with government services. There has existed a distinct lack of choice and control over the communication channels available to them.  In our digitally evolving age, people are increasingly engaging in mobile communication channels such as text, email, social media, live online chats and chatbots. Constituents want more dynamic, accessible and seamless ways to interact with government and want the power to engage with their services in modern ways.