Transform CX by reframing customer communications from your customer's POV
Regardless of what industry you’re in, if you’re in business to drive revenue, then you’re in the customer experience (CX) business.
Quadient Inspire Plug-in Now Available on the Salesforce AppExchange
Last month I celebrated my 22nd anniversary working in the Customer Communications Management (CCM) industry.
Process Optimization Calculator
I always like to follow the work of Doculabs, partly because they are Chicago-based, but mostly because they look deeply into the technology and processes t
Top 10 CXM terms you need to know now
The language of Customer Experience Management
Quadient's Intelligent Communication Automation solution doubles down on our mission to drive the world's best customer communications
Every business – regardless of size, region and industry – must communicate with their customers effectively.
CCM to CXM: A Crucial Transformation for Excellent Customer Experience
There are few adages longer lasting than the customer is always right. The scale on which that holds true in its entirety is a sliding one, certainly.
Three lessons COVID-19 taught us about successful crisis communications in the Healthcare Industry
A guest article by Mitch Kocen from Geisinger Health Plan
COVID-19 outbreak created unique communication challenges for the healthcare industry.
The power of customer journey orchestration
The customer experience has always been defined as the sum of all interactions a customer has throughout their relationship with the brand, however,
Using Address Correction Results to Reduce Return Mail
This post continues our series in getting the most from your address list.