Don’t Sweat It: Quadient Inspire R14 Makes Connectivity and Scaling a Cinch
Purchasing a new customer communications management (CCM) platform is stressful. A lot is riding on the decision.
Are you Prepared for the Future of Customer Communications? 7 Critical Questions You Need to Ask
Now that you've read our new eBook "Top 12 Customer Communications Trends to Watch in 2019 and Beyond", what things should your o
6 Customer Journey Mapping Best Practices
Done right, customer journey mapping is a powerful tool that has the ability to transform the customer experience.
5 Generations and Their CX Expectations: Exploring the Differences and Similarities
Unless your business is targeting one particular age group, aiming your communication initiatives at one specific generation at the exclusion of the others is not ideal.
Quadient Launches Revamped Partner Program Focused on Customer Experience
Quadient (Euronext Paris: QDT),
Webinar Replay: Hybrid Communications for the Hybrid Workforce
During this webinar, learn how organizations are coping with the sudden shift to remote work and on solutions for facilitating a successful hybrid workforce model.
How SMBs are optimizing processes for the future of remote work
In this report, we explore how SMBs are adapting as well as reaping the benefits of automating document processes and outbound communications.
10 Things to Consider When Evaluating CCM Platforms
In reviewing the 2019 Aspire Leaderboard, there are several ways to look at the results.
Customer Communications Management Systems
Check out Celent’s report 'Customer Communications Management Systems: A Vendor Spectrum' which provides a comprehensive comparison of leading CCM vendors serving the retail banking sector.