Moments that Matter in Utilities
Learn how the digital transformation is changing expectations and how the customer journey is the best tool for businesses to grow.
Brochure - CXM Utilities Overview
Quadient helps utilities improve customer service and reduce costs by easily integrating disparate systems to deliver dynamic, highly individualized communications across all channels.
Green Gas integrates Quadient Inspire for quick success with their initial CCM platform
Learn how Green Gas Project leveraged Inspire, to innovative documents & streamline customer communications from one centralized CCM platform in just 2 months.
The secret to improving your customer retention rate
Due to Covid-19, many organizations have slashed their marketing budgets.
Positioning your CX strategy to succeed after the pandemic
The COVID-19 pandemic has changed the way companies work and how customers do business. While some of these changes are temporary, some will continue long after the pandemic is over.
Taking Utility Customer Communications to the Next Level
Utilities as a monopolistic commodity
Utilities have been regarded as monopolistic commodity providers for decades, with the products and services offered by one utility not much differen
Delivering enhanced customer experience in the turbulent energy market
A Guest Blog by Adam Firbank of British Gas
Over the past several weeks, we have seen the sanctions imposed on Russia over the invasion of Ukraine impact the energy market.
Empower, elevate, accelerate
Ebook highlights the rapidly changing customer communication demands and the technology and ways to meet the demand, and provide the best customer experience.
13 Secrets to CX Success
Discover the top tricks and tips to overcoming common regulated and competitive CCM and CX challenges and fast-tracking your utilities’ CX transformation.