Customer acquisition vs. customer retention: a post-pandemic inflection point
To deliver a good customer experience in a post-pandemic era, brands must strike a better balance between customer acquisition and customer retention, and they need customer communications management software to make it happen.
How the 'connected customer' determines your CX strategy
The modern customer is drastically different than that of generations past.
Brand Communications: What Puts Customers Off?
These days, everyone receives a lot of communications - both businesses and individuals alike.
Quadient designs and delivers app to help doctors and nurses in Czech Republic
These are unprecedented times, and they require levels of cooperation across industries to support each other.