Operations

There are several challenges businesses and brands face when they approach customer journey orchestration.

Utilities as a monopolistic commodity

Utilities have been regarded as monopolistic commodity providers for decades, with the products and services offered by one utility not much differen

I couldn’t be more pleased that Quadient is the subject of the latest vendor profile from IDC’s Alan Webber, “Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping — Bet

Today, customers expect every experience they have with a brand or provider to be fast, easy, and convenient.

On May 19, the CXPA and Quadient hosted a

Step 1: Analysis

I’ve been working on Quadient’s Customer Transformation Initiative since August, and I’ve been pretty quiet until this week.

Digital. Digital. Digital. It’s been all the talk, not just in the insurance area, but in every industry.